Leseprobe
* Affiliatelinks/Werbelinks
Links auf reinlesen.de sind sogenannte Affiliate-Links. Wenn du auf so einen Affiliate-Link klickst und über diesen Link einkaufst, bekommt reinlesen.de von dem betreffenden Online-Shop oder Anbieter eine Provision. Für dich verändert sich der Preis nicht.
Spin the Bottle Service
Paul Moxness, Kirsten Moxness
* Affiliatelinks/Werbelinks
Links auf reinlesen.de sind sogenannte Affiliate-Links. Wenn du auf so einen Affiliate-Link klickst und über diesen Link einkaufst, bekommt reinlesen.de von dem betreffenden Online-Shop oder Anbieter eine Provision. Für dich verändert sich der Preis nicht.
Sozialwissenschaften, Recht, Wirtschaft / Wirtschaft
Beschreibung
Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service?
Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:
- Making genuine gratitude a natural and contagious habit
- Respecting upgrades and freebies, and handling necessary downgrades
- Encouraging supportive teams and empowering each employee to provide exceptional experiences
- Taking a compassionate and proactive approach to safety and crisis management and resolving problems
Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.
Kundenbewertungen
hospitality industry, intro to hospitality, hospitality, best impressions in hospitality, introduction to hospitality, hospitality human resources, the power of hospitality book, be our guest, saved by hospitality, radical hospitality, guest service in the hospitality industry, hotel management and hospitality book, hospitality book, hospitality today, exploring the hospitality industry, millenial hospitality book, hospitality management, millennial hospitality, technology strategies for the hospitality industry