Critical Conversations in Healthcare, Third Edition
Cheri Clancy
Naturwissenschaften, Medizin, Informatik, Technik / Medizin
Beschreibung
Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: • Communicate mindfully • Interpret body language • Deal with gossip and harassment • Address workloads and management styles • Overcome conversation traps • Improve the patient experience • Work with frustrated families, angry physicians, and uncooperative colleagues
Kundenbewertungen
Nursing, Verbal and nonverbal communication, Mindful conversations, Scripting techniques, Emotional intelligence, Healthy work environment, Organizational culture, Healthcare quality