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Automotive Internal Auditor Pocket Guide

Process Auditing to ISO/TS 16949:2002

Roderick A. Munro

PDF
ca. 24,99
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ASQ Quality Press img Link Publisher

Sozialwissenschaften, Recht, Wirtschaft / Wirtschaft

Beschreibung

This pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new process approach. The book will assist internal auditors with planning and performing process audits in order to become more effective as an auditor and satisfy top management, auditees, and external customers. It includes practical case studies, the bodies of knowledge for the ASQ CQIA and CQA certifications, a glossary of terms, and a list of acronyms. "When my former company arranged internal auditor training, I received this handbook. We were able to set up our programs and for the first two audits we maintained a very good score, as I remember no majors or minors. I have used and abused this book and am planning to order a replacement. I would not want to be without it in my field...it is an easy to use guide on the floor." A reader in New Bedford, MA

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Schlagwörter

service processes, service quality, process management, service operations, product development, recall, value, hospitality, service experiences, quality services, family processes, professional services, customer expectations, service design, service delivery,sustained success, leadership, strategy, engagement, relationship management, organizational identity, management