South Africa’s BPO Service Advantage
Becoming Strategic in the Global Marketplace
A. Craig, Mary C. Lacity, Leslie P. Willcocks, et al.
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ca. 96,29 €
Sozialwissenschaften, Recht, Wirtschaft / Management
Beschreibung
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
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Schlagwörter
business, research, outsourcing, service, shared services, performance, business process